Muhammad Ilham Muttaqin

Tanjungpinang, Indonesia · (+62) 81332200905 · ilhamuttaqin66@gmail.com

Expert in business process analysis and continuous improvement. Demonstrated technical knowledge and ability to learn new technologies quickly. Skilled in identifying, documenting effective technical policies and clearly communicating end-to-end solutions.

I have a demonstrated history of turning difficult projects into successes by pinpointing problem areas, eliminating obstacles, implementing process improvements, and improving team dynamics and morale. My enthusiastic attitude, strong work ethic, creative problem solving, and commitment to continued professional education are an asset to any team or project.

Experience

Business Analyst

PO. Nova Indah
  • Conducted over 50 face-to-face interviews to gather valuable customer feedback, fueling the development of innovative improvements and strategic initiatives.
  • Pioneered new strategic opportunities, resulting in the establishment of 8 lucrative cooperation agreements, forecasted to generate over IDR 1 Billion in revenue.
  • Monitored and evaluated processes to find areas of improvement, significantly improving the client experience by 35% by improving operational standards.
  • Implemented data analysis strategies which identified key financial insights that guided owner decision-making, reducing costs by 20%.
  • Negotiated and finalized contracts with vendors, ensuring favorable terms and optimal partnerships.
  • Conducted comprehensive market research, pinpointing lucrative avenues for expansion and gaining deep insights into the evolving needs of the target market.
  • Spearheaded creating and continuously enhancing Standard Operating Procedures (SOPs), aligning them with customer requirements and business objectives.
  • Trained 10+ team members on technical tools, fostering a culture of continuous improvement and knowledge sharing.
  • Spearheaded development of key client relationships resulting in a 20% increase in client retention and a 15% growth in revenue within the legal sector.
    • Oversaw the smooth flow of outgoing and incoming mail, maintaining efficient communication channels within the organization.
November 2019 - February 2024

Marketing Intern

PizzaCaf
  • Analyzed campaign data and metrics to assess performance and identify areas for optimization, leading to a 10% increase in conversion rate compared to the previous year.
  • Collected data from 20+ competitor companies that gave more insight to senior management about the most effective operating strategies.
June 2019 - November 2019

Education

Maritime University of Raja Ali Haji

Bachelor of Government Science
Faculty of Social Science and Political Science

GPA: 3.34

2017 - 2023

Skills

Passionate About
  • Amazon Web Service (AWS) Cloud
  • Infrastructure as Code: AWS Serverless Application Model & CloudFormation, Terraform
  • Serverless Technology: AWS Lambda, AWS ECS, Docker, DynamoDB
  • Programming/Scripting: Python, Linux
  • CI/CD: GitHub, GitHub Actions
  • Jira
  • MySql
  • Team Collaboration: Slack
  • Agile Development & Scrum

Projects & Articles

TerraTowns

Technologies Used: AWS (IAM,S3,Cloudfront, API), Terraform, Bash, Github

TerraTowns is a community website that acts as a hub to discover and connect terraformers to each other’s self-hosted personal websites in the style of Geocities of 2023. Terraformers will write the infrastructure as Code (IaC) to launch their Terra House. A Terra House is a simple Content Management System (CMS) that will allow you to author your own personal website and connect it to the TerraTowns network.

Github Repo
2023

AWS Serverless CI/CD Website (Front end & Back End)

Technologies Used: AWS (IAM,Route53,S3,Cloudfront,DynamoDB,API Gateway,Lambda), Git, Github, HTML, CSS, Javascript, Python

The Cloud Resume Challenge was devised by Forrest Brazeal as a project for those new to the cloud and development. As a Infectious Disease Laboratory Technician trying to pivot into a new career in cloud and software development, it was a perfect project

Github Repo

ARTICLES

Certifications